Billing Support
Got questions about your bill? We’ve got answers! Find everything you need to know about billing, payment options and more.
Services are billed for the current month in advance. Your billing statement is generated monthly and is due by the 16th of each month.
We have 4 ways you can pay your DTC bill:
Pay in Person or Drop Box – Feel free to stop by any of our four local offices to pay your bill. For your convenience, you can leave your payment in any of our local office secure drop boxes.
Pay Online – With our customer portal, you can view your billing statement, pay with your credit card or bank account, set up recurring payments, report a problem with your service, update your account information and more!
Autopay – When you are enrolled in our autopay option, we will automatically debit your bank account or credit card each month. As an added bonus, receive $10.00 off your next billing statement when you sign up for autopay!
Pay by Mail – To pay your bill my mail, mail your payment via check with your remittance stub to PO Box 247, Alexandria, TN 37012.
Yes. We accept MasterCard, Visa, Discover and American Express.
You need to have access to the Internet and a valid e-mail address. You also need to have your current paper bill. We will ask for the account number and the password that you will use. Then, continue to follow the sign-up instructions on the screen to complete enrollment.
DTC currently offers this service to you without any charges.
We charge one month in advance for services. Your first bill covers a full month of service, including charges, taxes and any adjustments if you started services at the beginning, middle or end of the billing cycle. It also includes one-time fees for installation or account activities if there are any.
Federal Universal Service Fee (FUSC). The FCC established the Universal Service Fund program to help keep telephone rates affordable for all customers in the United States, especially in high-cost areas. This charge is assessed to all customers nationally, and is calculated by multiplying the FCC’s universal service contribution factor times the customer’s interstate service charges.
The FCC allows local telephone companies to bill customers for a portion of the costs of providing access. These charges are not a government charge or tax. The maximum allowable access charges per telephone line are set by the FCC.
If there’s any change to your account, the first bill after the change will be prorated. This includes adding or removing a service at any point in the billing cycle, along with the full month of service of applicable fees and taxes.
Yes. We use an automated calling system to notify customers about outstanding payment for services. Several days before suspending a customer’s service due to non-payment, we send an automated call with a warning notification. The call instructs recipients to contact our Customer Service Department or log into their online account for resolution.
If your service has been disconnected for non-payment, previous charges must be paid before your service can be reconnected. A disconnect fee of $20.00 will be added to your next bill.